Privacy Policy

Effective Date: March 6, 2026 · Last Updated: March 6, 2026

1. Introduction

GIGDATA LLC ("Company," "we," "us," or "our") operates UIPing ("Service"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Service. By using UIPing, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

Information You Provide

  • Account information: email address, full name, and password
  • Monitor configuration: URLs you choose to monitor and notification preferences
  • Payment information: processed securely through Stripe — we do not store credit card numbers
  • Communications: any messages you send to us via email or our contact form

Information Collected Automatically

  • Log data: IP address, browser type, operating system, referring URLs, and access timestamps
  • Usage data: features used, monitors created, notification preferences, and service interactions
  • Cookies: we use essential cookies for authentication and session management only

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process your subscription and payments
  • Send you monitoring notifications and service-related communications
  • Respond to your inquiries and provide customer support
  • Detect, prevent, and address technical issues, fraud, or abuse
  • Improve and optimize the Service
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service providers: We use Stripe for payment processing. Stripe's use of your information is governed by their own privacy policy.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government request.
  • Protection of rights: We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. Monitor snapshots and change history are retained for the duration of your active subscription. If you close your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure password hashing, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under California Law

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

  • Know what personal information we collect and how it is used
  • Delete your personal information, subject to certain exceptions
  • Opt out of the sale or sharing of your personal information — we do not sell your personal information
  • Non-discrimination for exercising your privacy rights
  • Correct inaccurate personal information

To exercise any of these rights, please contact us at support@uiping.com. We will respond to verifiable consumer requests within 45 days.

8. Do Not Track

We do not track users across third-party websites. The Service does not respond to "Do Not Track" browser signals, as there is no industry-standard technology for honoring such signals. We do not use third-party advertising or analytics tracking cookies.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@uiping.com.

10. Third-Party Links

The Service may contain links to third-party websites, including the product pages you choose to monitor. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at support@uiping.com.

GIGDATA LLC
Email: support@uiping.com